Book
Review
Basic Details:
Book Title: The Journey to
WOW
Subtitle: The Path to
Outstanding Customer Experience and Loyalty
Author:
Shaun Belding
Genre: Management Skills
Part of a series?
Order in series:
Best read after earlier
books in series?
Available: https://www.goodreads.com/book/show/41136037-the-journey-to-wow
Overall
score:
I
scored this book 5/5
⭐️ ⭐️ ⭐️ ⭐️⭐️
Short
Summary of the book:
I expected this to be a boring textbook but
was pleasantly surprised. This is an amazingly well-written book using fiction-writing
techniques to keep the book entertaining while bringing its point and lessons
across well. I thoroughly enjoyed reading this book and highly recommend.
What
I liked about the book:
This was not just a textbook. Instead, we
follow a manager to learn lessons from an eccentric older lady.
What
I didn’t like about the book:
I loved the entire book.
My
favourite bits in the book:
The way the author used fiction and humour to
teach us how to improve our management.
My
least favourite bits in the book:
I enjoyed the entire book.
Any
further books in the series? Any more planned by this author?
This is the first book I’ve read by this
author.
What
books could this be compared to and why?
This book is unique in its approach. Highly
recommend.
Recommendation:
In
summary, I would recommend this book for the following readers:
|
Children |
No |
|
Young
Adult |
Probably |
|
Adult |
Yes |
If
you want to better your management techniques
but want to read an entertaining story filled with humour, this book may
be the book for you.
I’m
certainly looking forward to reading more by this author.
Book
Description by Author:
“Complacency is the enemy. Be as vigilant
with your customers as you would your dearest friend.”
The Journey to WOW is an entertaining,
humorous and deeply insightful guide to creating fierce customer loyalty, and
transforming an organization's culture into one obsessed with customer
experience. Using a unique business parable, WOW delivers penetrating “ah-ha”
moments in a lighthearted, sometimes laugh-out-loud writing style. It will
resonate with anyone who deals with customers in any type of organization—from
the newbie part-time employee, to the corporate CEO.
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